Blog, Prints & Photography Lessons from Edinburgh and the Lothians

Sigma and a tale of excellent service

When I bought my D7000 I swore I would never buy another Sigma lens. It’s not the best when you get a nice new camera body and find issues with your lenses working with it which will always be an issue with 3rd party manufacturers.

Curiously, my Sigma 70-200mm f2.8 EX HSM which is now over 10 years old worked perfectly. However I lost AF in live view on my 10-20mm superwide but that wasn’t something that bothered me as that lens is nearly always MF only and I rarely ever use live view either.

The big problems started with my 28-300mm which was seen by the camera but just didn’t function at all. In the end I sold the lens on as I wasn’t that keen on it anyway but the real issue came with my Sigma 105mm f2.8 EX DG macro. Now, I love this lens. Every summer I cast off the shackles of landscape photography and delve head on into the wonderful world of plants and insects with the macro lens. It’s used a lot. The problem was though that the D7000 simply refused to even see the lens.

To say this hacked me off was an understatement. Sure, I still had my D90 where it worked perfectly but this lens was less than 3 years old and didn’t work with the new kit. I was so hacked off by this that when I was looking for a new mid range lens I totally discounted any Sigma product and went the extra mile for a Nikon 18-200mm VRII as hey, it’s a Nikon lens, and it’ll work for ever no matter what body I buy in future. Sure, it’s expensive but it won’t ever be obsolete.

Luckily though, Sigma DG products come with a 3 year warranty. No problem, send back to Sigma with the proof of purchase and they’ll re-chip it. Problem. No proof of purchase. I had bought it nearly 3 years ago and had no idea where the receipt would be. I phoned Jessops as I had bought the lens along with my D90 there and they couldn’t help. I emailed Jessops customer service and they did manage to locate a duplicate copy for me but when it arrived the date on the receipt was the day they had ran off the copy, not the original date of purchase.

I emailed Sigma again, expressing my displeasure that a less than 3 year old lens wasn’t working and explaining the proof of purchase issue. I had an email back asking me to phone their service supervisor which I did. In the end Sigma, with no persuasion needed offered to re-chip the lens in an act of goodwill even with no proof of purchase, something they didn’t have to do.

The lens was sent recorded delivery to Sigma in the UK and in only 5 days over a weekend too it arrived back re-chipped and cleaned too. Stuck on the D7000 and it worked like a dream. So there you go, in this day and age when the consumer now expects to be shafted silly there are sill a few companies out there giving decent service. My faith in the Sigma brand is restored and I wouldn’t hesitate to buy Sigma again, I always felt they were better built than the more expensive Nikon lenses anyway.

Now, my less than 2 year old original iPad can’t run some apps and it cost more than the lens did. Wonder what Apple’s response would be if I asked them to upgrade it?

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